FAQ

1. What services does Back Office Boost provide?

Back Office Boost offers full operations support for real estate professionals and entrepreneurs. Services include marketing, technology setup, lead generation systems, automation, and administrative assistance — all designed to simplify your business and boost performance.

2. How does the 10% referral fee work?

Clients agree to pay a 10% referral fee based on gross commission income (GCI) for each closed real estate transaction during the term of the agreement. Payment is due within 7 days of closing.

Payments are made to Next Avenue Realty. Invoices are issued by Back Office Boost after each transaction is reported by the agent or discovered by the compliance department.

3. Are any transactions excluded from the 10% referral fee?

Yes. Exclusions include: Active or pending listings and buyer contracts already under agreement before joining Back Office Boost. Up to 10 sphere-of-influence contacts uploaded within 14 days of onboarding, as long as “Sphere” is not one of your selected focus groups.

4. What happens if I cancel before the initial term ends?

If you cancel within the initial three-month term, a $1,000 early cancellation fee will apply.
Additionally, any transactions that close within the following 12 months from leads generated or nurtured by Back Office Boost remain subject to the 10% referral fee.

5. How long does the agreement last?

Initial Term: Three (3) months from the date your lead generation systems go live.

Renewal: Automatically renews for six (6) months unless either party provides written cancellation at least 30 days prior to renewal.

6. What if I make a late payment?

Payments not received within seven (7) days of closing will incur a 5% late fee, and services may be suspended until payment is received.

7. What happens if I fail to report a closed transaction?

All agent partners must self-report listings, pendings, and closings.
If the compliance department identifies an unreported transaction, the referral fee increases from 10% to 30% for that transaction.
An invoice will be issued once verified, and payment will be due immediately upon receipt.

8. What if I change brokerages during the agreement?

Switching brokerages does not remove the referral fee obligation.
Any transactions that close with leads generated, nurtured, or influenced by Back Office Boost systems remain subject to the 10% referral fee, regardless of which brokerage processes the closing. Back Office Boost will issue an invoice directly to you or your new brokerage once the transaction is reported or discovered through compliance review.

9. Do I have exclusivity in my market area?

Yes. Each client receives exclusive operational support within their chosen area, covering up to 10,000 households (one county or five cities/zip codes).

10. Can I use Back Office Boost materials or systems outside of this agreement?

No. All materials, systems, and intellectual property are owned by Back Office Boost.
If a client copies, shares, or rebrands proprietary content without written authorization, a $10,000 replication fee will apply.

11. What happens after the agreement expires?

If neither party cancels within 30 days of the end date, the agreement automatically renews for another six-month term. All systems, access, and lead support will continue without interruption.

12. What law governs this agreement?

The agreement is governed by the laws of the State of North Carolina.

13. Who do I contact with billing or compliance questions?

Reach out to the Back Office Boost Support Team for assistance with transaction reporting, invoicing, or compliance issues. Invoices are issued after transactions are self-reported or identified by compliance.